Business Systems Engineer

ClickUp·United States·9 июня

Business Systems Engineer

🏢 ОфисMiddleПолная занятость

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Наша компания

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 JOB SUMMARY

О роли

As a Business Systems Engineer on the GTM Engineering team, you will design, build, and operate the automation and AI systems that power ClickUp's Go-To-Market business — spanning core business products and the integration platforms that connect them. This role is AI-native at its core: you won't just maintain existing workflows, you'll actively advance our GTM systems with intelligent agents, LLM

Чем предстоит заниматься

Design and build AI-powered automations and agentic workflows across the GTM tech stack — including Salesforce, NetSuite, Workato, and MuleSoft — to eliminate manual effort and accelerate business operations

Develop and deploy ClickUp Super Agents and LLM-based automations to automate tasks such as deal data enrichment, quote generation assistance, order validation, revenue recognition triggers, and exception handling in quote-to-cash workflows

Architect and implement MCP (Model Context Protocol) integrations that allow AI agents to interact with business systems contextually and safely — enabling intelligent, event-driven actions across the GTM platform

Explore and evaluate emerging AI capabilities (RAG, fine-tuning, multi-agent orchestration) and determine which are production-ready for GTM business systems use cases

Build reusable AI templates, automation patterns, and agent blueprints that can be extended across the GTM Engineering team

Build and maintain integrations across Salesforce, NetSuite, Workato, MuleSoft, DealHub (CPQ), and other GTM platforms — with a strong bias toward clean architecture, low technical debt, and supportable design

Own end-to-end integration patterns for critical business flows such as lead-to-opportunity, quote-to-cash, order-to-fulfillment, and revenue reporting pipelines

Design data flows and transformation logic that keep business data accurate, consistent, and accessible across systems without creating fragile point-to-point dependencies

Build internal tooling, low-code/no-code solutions, and lightweight applications using platforms such as Retool, Replit, or similar to extend business systems capabilities with minimal overhead

Write automation scripts and data transformation logic in Python, JavaScript, or Apex as needed to bridge gaps that platform tooling cannot address natively

Utilize Zapier, Workato, and similar iPaaS platforms to orchestrate cross-system workflows that are maintainable, observable, and well-documented

Own the full lifecycle of what you build: discovery, design, development, testing, deployment, documentation, and ongoing optimization

Наши требования

3–5+ years in a business systems engineering, systems administration, or integration engineering role

Demonstrated experience building and shipping automations or integrations that delivered measurable business value in production environments

Hands-on experience with Salesforce and at least one ERP platform (NetSuite strongly preferred)

Experience deploying AI or LLM-powered automations in a production business systems context — or a clear, demonstrated trajectory toward it

Experience working in a high-velocity environment where you manage multiple concurrent priorities and adapt quickly to changing business needs

Optional but valued: experience with DealHub (CPQ), ClickUp, quote-to-cash workflows, or revenue operations systems

SKILLS & COMPETENCIES

Salesforce configuration, automation (Flow, Process Builder), Apex, and data model design — admin or developer-level proficiency required

NetSuite workflows, SuiteScript, SuiteBundler, saved searches, and data model — particularly as it relates to order management, billing, and revenue recognition

Hands-on experience with Workato, MuleSoft, Zapier, or comparable iPaaS platforms — including multi-step flows, error handling, and observability

Practical experience with LLM APIs (OpenAI, Claude, etc.), prompt engineering, agentic workflow design, and MCP integrations. Experience with ClickUp Super Agents is a strong plus

Proficient with Python, JavaScript, or Apex for automation scripting and data transformation; comfortable with REST APIs, webhooks, JSON, and OAuth-based integrations

Strong understanding of business systems data models and integration patterns (event-driven, batch, real-time)

Дополнительно

Monitor the health and performance of automations and integrations you own; proactively identify degradation, data inconsistencies, or failure patterns before they impact business operations

Conduct root-cause analysis of integration failures or automation breakdowns and drive durable fixes — not just incident patches

Maintain runbooks and operational documentation so that platform behavior is understandable and recoverable by the broader team

Gather feedback from business stakeholders and iterate on existing automations to improve accuracy, reduce edge cases, and adapt to evolving GTM processes

Partner with Sales, Revenue Operations, Finance, and Customer Success stakeholders to translate business requirements into well-scoped technical solutions

Work closely with GTM Systems Engineering, DevOps, and BSA teammates on architecture decisions, intake prioritization, and delivery execution

Contribute to the GTM Systems Engineering operating model: maintain task hygiene, communicate proactively on large initiatives, and log AI/automation work in the team's AI Excellence registry

Serve as a subject matter expert for business systems automation and AI — educating stakeholders on what's possible and setting realistic expectations on scope and delivery

Ownership: You take full responsibility for the systems you build — from reliability and documentation to stakeholder trust and continuous improvement. You don't hand off and walk away

Velocity: You move fast, iterate, and ship. You know when "good enough and deployed" beats "perfect and blocked," and you never sacrifice reliability or data integrity to get there

AI & Automation mindset: You default to asking "how can an agent or LLM handle this?" before reaching for a manual workflow — experimenting confidently and evaluating critically

Collaboration: You bridge the gap between technical architecture and business impact, asking clarifying questions, challenging assumptions respectfully, and earning trust with the stakeholders you support

Growth: You stay current on emerging AI capabilities, evaluate what's production-ready, and continuously raise the bar on what GTM systems can do

Salesforce: CRM platform — automations, Flow, Apex, data model, reporting, and CPQ/OTC integrations

NetSuite: ERP platform — SuiteScript, workflows, order management, billing, and revenue recognition flows

ClickUp Super Agents: AI-powered automation and agentic task orchestration within the ClickUp ecosystem

Integration stack: Workato, MuleSoft, Zapier — recipe/flow development, cross-system orchestration, and platform observability

AI & MCP tooling: LLM APIs, Model Context Protocol (MCP), agentic workflow design, and production AI integration patterns

Low-code tooling: Retool, Replit, or similar for internal applications and workflow extensions

Scripting & APIs: Python, JavaScript, Apex, REST/webhook integrations, and JSON-based data transformation

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ClickUp

United States

ГрейдMiddle

ЗанятостьПолная занятость

РегионСША

ФорматОфис

ИсточникСкрыто

Опубликовано9 июня

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