Product Manager, Agent Development - Financial Services

Sierra·San Francisco, CA·5 дн назад

Product Manager, Agent Development - Financial Services

🏢 ОфисMiddleПолная занятость

Зарплата не указана

Вилки нет, про деньги придётся договариваться с нуля.

Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Чем предстоит заниматься

Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day

Engage with customers: In the role, you will engage with all levels of our customers’ businesses

Discover and assess their requirements

Prepare and present demonstrations of Sierra’s agent

Address and overcome technical challenges in the business process by working with technical counterparts

Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes

Become trusted advisors and drive strategic technical strategies for our customers

Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers

Наши требования

5-10+ years experience in product development of highly technical products

Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager

Experience in financial services, such as banking, fintech, lending, payments, insurance, mortgages, or wealth management

A track record of taking products from ambiguous customer problems through launch and meaningful scale

Strong technical fluency and the ability to reason about APIs, data flows, system architecture, AI systems, integrations, and failure modes

Exceptional product judgment, including the ability to balance customer needs, speed, reliability, risk, and long-term platform leverage

Experience working directly with enterprise customers and communicating effectively with both executives and deeply technical teams

A builder mindset: you prototype, investigate, and work hands-on rather than relying solely on process

Clear, structured communication, with the ability to explain complex technical and AI concepts to diverse audiences and create alignment in fast-moving, ambiguous environments

Degree in a technical or related field, or equivalent professional experience

Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity

Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one

Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone

AI-related experience (experience with product development for AI agents a plus)

Some coding experience with React, Typescript, and Go

MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles)

Past roles that interface with end customers to influence software development

Мы предлагаем

We want our benefits to reflect our values and offer the following to full-time employees

Flexible (unlimited) paid time off

Medical, dental, and vision benefits for you and your family

Life insurance and disability benefits

Retirement plan dependent on country of employment

Parental leave

Fertility and family building benefits through Carrot

Lunch, as well as delicious snacks and coffee to keep you energized

Discretionary benefit stipend giving people the ability to spend where it matters most

Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies

BE YOU, WITH US

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class

Дополнительно

Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work

Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it

Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve

Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time

Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements

Sierra

San Francisco, CA

ГрейдMiddle

ЗанятостьПолная занятость

РегионНе Россия

ФорматОфис

ИсточникСкрыто

Опубликовано5 дн назад

Все вакансии компании

AI-помощник

под эту вакансию

Войди, чтобы AI оценил твоё соответствие вакансии и написал сопроводительное письмо

Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).