The desired candidate must possess a high level of initiative, aptitudeandenergyinorder tosucceed in a fast-paced environment. We alsodesireseveral of the following attributes
1-2 years customerservice experience in a technical environmentrequired
Experience working within or as a vendor for localgovernment tax appraisal, assessment and collection groups a plus
Familiarity with using CRM Platforms to document all customer communication
History of use with Microsoft 365, Teams, and VOIP systems preferred
Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity
Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions
Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support
Ability toanalyzecustomerworkflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions
Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail
Commitment to continuous learning and adoption of emerging technologies and best practices
Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams
Salary range: $65,000 - $75,000 USD per year