Planet Labs Inc.·LATAM·18 авг.
Customer Onboarding Specialist
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
52
Есть о чём спросить
Навык востребован (python). Но вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
О роли
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
Чем предстоит заниматься
The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows
Sitting within the Education & Enablement team, this role works closely with Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and supports the continuous improvement of onboarding content, campaigns, and processes
In partnership with Customer Success, this role also provides ongoing technical enablement for strategic customers across Latin America, helping customers continue building technical proficiency, adopt new capabilities, and maximize value from Planet products throughout their customer journey. This role serves as a trusted technical partner for customers, supporting long-term adoption through technical guidance, education, and enablement
This is a full-time, remote position based in Latin America. If located near an office, you are expected to work from that office 3 days per week
Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products, data, and workflows while reducing time-to-value
Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America
Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding
Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success
Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet's education platforms
Coordinate onboarding activities across Education, Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to ensure a seamless customer experience
Monitor onboarding engagement and customer feedback, contributing insights that improve onboarding experiences, customer adoption, and future education initiatives
Наши требования
4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role
Bachelor's degree in a related field
Professional fluency in English, Spanish, and Portuguese, with the ability to confidently deliver customer onboarding and technical training in all three languages
Technical aptitude with the ability to understand complex customer workflows, explain technical concepts clearly to both technical and non-technical audiences, and deliver engaging customer training and enablement
Experience working with GIS, remote sensing, or geospatial data platforms
Hands-on experience with coding or scripting (preferably Python) sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding
Familiarity with adult learning principles and best practices for customer education and technical enablement
Ability to coordinate cross-functional customer onboarding activities while balancing organization, collaboration, stakeholder alignment, and customer needs
Experience working in a SaaS, data, or developer-focused product environment
Experience working with Learning Management Systems (LMS), customer education platforms, or documentation systems
Experience supporting both live and scaled (self-service or automated) customer onboarding and enablement programs
Exposure to onboarding automation, customer engagement platforms, or lifecycle communications
Experience working with multilingual or cross-cultural customer audiences
Мы предлагаем
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy
Paid time off including vacation, holidays and company-wide days off
Supplemental Medical and Dental Coverage
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Volunteering Paid Time Off
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
Why we care so much about Belonging
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride
Дополнительно
November 10, 2026 at 11:59p PT
Технологии и навыки
Planet Labs Inc.
LATAM
ГрейдБез опыта
ЗанятостьПолная занятость
РегионРоссия
ФорматУдалённо
ИсточникСкрыто
Опубликовано18 авг.
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).