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AI Agent Engineer
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ObserveAI·Bengaluru·15 апр.

AI Agent Engineer

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Наша компания

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Чем предстоит заниматься

Build & Deploy Agents: Own the implementation of AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks
Client Engagement: Act as the primary technical partner for customers—lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production
Systems Integration: Configure and connect systems using APIs—handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality
Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion
Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations

Наши требования

Bachelor’s degree in Computer Science, Engineering, or a related technical field
3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions
Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences
Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.)
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization
Programming experience in Python, JavaScript, or similar for scripting and integrations
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems
Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus
Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus

Мы предлагаем

We’re looking for a client-facing AI Agent Engineer to design, integrate, and deploy enterprise-grade Voice and Chat AI agents and AI Copilots. This is a hands-on, delivery-focused role centered on bringing AI solutions to life within customer environments—not building foundational AI models
You will work directly with customers to translate requirements into working solutions by configuring integrations, designing prompts and workflows, and deploying scalable AI agents. This role is ideal for someone who enjoys problem-solving across systems, working with APIs, and delivering real-world AI applications
You’ll own the end-to-end lifecycle of AI agent delivery—from initial design and integration through testing, client demos, deployment, and ongoing iteration
Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
Accidental insurance and group term life insurance coverage
Privilege and sick leave in line with applicable statutory norms
Generous national and festive holidays, along with well-defined parental leave policies
Annual Learning & Development allowance to support continuous professional growth
Rewards and recognition programs designed to encourage and celebrate high performance
Regular team and culture-building events across the organization
Flexible benefits for tax optimisation, including meal cards, provident fund, and other options
Our Commitment to Inclusion and Belonging
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply
O
ObserveAI
Bengaluru

ГрейдMiddle
ЗанятостьПолная занятость
РегионНе Россия
ФорматОфис
ИсточникСкрыто
Опубликовано15 апр.
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