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Dedicated Linux Desktop & Devices Support Engineer
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Эта вакансия в архивеПосмотреть похожие вакансии ↓

Canonical·APAC, Singapore·2 авг.

Dedicated Linux Desktop & Devices Support Engineer

🌍 УдалённоMiddleПолная занятость🌐 Глобал
52
Есть о чём спросить
Навык востребован (linux). Но вилки нет, про деньги придётся договариваться с нуля.
Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Чем предстоит заниматься

Investigate issues reported by customers by researching and escalating issues
Work to resolve complex customer problems related to Canonical’s portfolio of products
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues
Participate in a regular weekend working rotation
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix

Наши требования

Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
Troubleshooting experience
Linux integration with other environments (authentication/directory services, network file systems, etc.)
Ability to navigate effectively stack traces and logs, and advise on next steps
Solid understanding of OS and Application level bugs and when to escalate to the correct team
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
Programming fundamentals in any language
Ability to travel internationally twice a year for company events up to two weeks long
Extensive Customer support experience is key
Customer needs are top priority
Communicate professionally, emphatically, clearly and set the right expectations

Мы предлагаем

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events

Технологии и навыки

devops
linux
engineer
tech support
iot
C
Canonical
APAC, Singapore

ГрейдMiddle
ЗанятостьПолная занятость
РегионСингапур
ФорматУдалённо
ИсточникСкрыто
Опубликовано2 авг.

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