Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
Troubleshooting experience
Linux integration with other environments (authentication/directory services, network file systems, etc.)
Ability to navigate effectively stack traces and logs, and advise on next steps
Solid understanding of OS and Application level bugs and when to escalate to the correct team
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
Programming fundamentals in any language
Ability to travel internationally twice a year for company events up to two weeks long
Extensive Customer support experience is key
Customer needs are top priority
Communicate professionally, emphatically, clearly and set the right expectations