Sonatype·UK·14 июля
Customer Success Manager
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched
О роли
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. Sonatype is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented.
Чем предстоит заниматься
Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value
Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress
Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions
Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed
Bring strong product and domain credibility to guide best practices and prevent pitfalls, while engaging Support and Services appropriately—staying focused on outcomes, value realization, and forward momentum rather than becoming a reactive Q&A channel
Наши требования
Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in B2B SaaS
Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security)
Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations
Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio
Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution
Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution quality and speed
Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise at the right time—without creating unnecessary escalation churn
Serve as a voice of the customer by capturing and sharing patterns, feedback, and friction points that improve product experience and customer outcomes
This role focuses on post-sale customer experience. Commercial discussions, pricing, and contract matters are managed by the appropriate sales and contracting teams and are outside the scope of this role
Дополнительно
Operate in a scaled engagement model, prioritizing actions based on telemetry, usage signals, customer intelligence, and lifecycle milestones
Execute repeatable plays and engagement patterns that increase consistency and impact across a portfolio
Document key insights, actions, and outcomes to ensure continuity, clarity, and effective internal coordination
Increase renewal confidence by ensuring customers are realizing value, stakeholders are aligned, and risks are surfaced early with mitigation plans in motion
Surface expansion signals and surface Customer Success Qualified Leads (CSQLs) in partnership with the broader account team
Support opportunity progression by providing customer context, value hypotheses, and stakeholder insights that help move growth motions forward
Use GenAI reflexively as a thought partner to improve the quality, clarity, and strategic rigor of analysis, planning, and communication, while validating outputs and applying sound judgment
Follow company guidance on responsible AI usage and data handling
Customers reach value faster and demonstrate measurable adoption and outcomes
Engagement is proactive and structured—not dominated by reactive troubleshooting
Renewal confidence increases through evidence of value, stakeholder alignment, and early risk mitigation
Expansion signals and CSQLs are consistently surfaced and shared with a credible customer context
Advocacy and referenceability increase through identified champions, proof points, and coordinated customer storytelling
Execution is high-quality and repeatable, enabling scale across a broader portfolio
2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
SD Times: Best in Show Security
Fast Company Best Workplaces for Innovators 2024
The Herd Top 100 Private Software Companies 2024
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)
Технологии и навыки
Sonatype
UK
ГрейдБез опыта
ЗанятостьПолная занятость
РегионВеликобритания
ФорматУдалённо
ИсточникСкрыто
Опубликовано14 июля
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).