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Cloudbeds·Europe·21 авг.
Associate Billing Specialist - Portugal
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
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Наша компания
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in
Наши требования
Address billing and subscription inquiries, escalating complex issues when necessary
Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups
Resolve delicate customer billing situations, including compensation requests
Gather details for credit and refund requests and handle finance-related inquiries
Analyze billing ticket trends and propose improvements to enhance the customer experience
Contribute to billing support articles and tutorials to expand internal and external knowledge base
Participate in task-force projects and assist with the end-of-the-month processes as needed
Previous experience in billing support, subscription management, or customer service
High attention to detail and a proven ability to make high-stakes decisions
Strong written, verbal, and analytical skills with excellent problem-solving abilities
Confidence in declining requests while taking accountability for decisions made
Familiarity with billing or subscription management procedures
Commitment to continuous improvement and learning new skills
Strong time management and organizational skills
Proficiency in Excel/Google Sheets
Fluent in English and Spanish
Google Data Studio is a plus
Shift: Monday–Friday, 06:00 AM–3:00 PM UTC
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary
Learn more online at cloudbeds.com
Мы предлагаем
Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra-long weekend every month
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications
Дополнительно
As an Associate Billing Specialist, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records
Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel right at home on this team
Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice (2024)
Deloitte Technology Fast 500 (2024)
Технологии и навыки
Cloudbeds
Europe
ГрейдБез опыта
ЗанятостьПолная занятость
ФорматУдалённо
ИсточникСкрыто
Опубликовано21 авг.
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