1.5+ years in a highly technical role, e.g. software engineering, technical support engineering, or a similar hands-on technical function
Experience developing web services and APIs, or clients/integrations that interface with them
Strong troubleshooting/debugging instincts - you enjoy investigating complex issues you've never seen before and driving them to root cause
A customer-first attitude and strong sense of empathy - you instinctively ask "how many customers does this affect and how badly?" before deciding what to do
An analytical, data-oriented approach to problem-solving - comfort slicing data (SQL or similar) to scope impact and prioritize
Excellent written and verbal communication - you can explain a technical problem clearly to a highly technical eng team and to an external data partner, and advocate for a fix
A proven ability to identify and improve processes and increase efficiency
A track record of resolving a high volume of technical issues with both quality and speed
Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans