Playson·Ukraine·27 авг.
Service Desk/System Administrator
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
What this role actually is This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.
О роли
You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.
Чем предстоит заниматься
Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination
Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify
Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online
Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls
Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps
Наши требования
3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them)
Practical experience supporting macOS in a production employee environment
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure)
Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice
Experience with equipment provisioning, inventory, and remote/international delivery
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO)
Experience working in a ticketing system with SLAs, and maintaining written documentation
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company
Scripting and automation (Bash, PowerShell, Python)
Apple Business Manager, Zero-Touch / automated device deployment
Experience with VPN, LDAP, or ZTNA solutions
Exposure to ISO 27001 / SOC 2 processes or security audits
Interest in security topics (access control, endpoint security, Zero Trust)
iGaming industry experience
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar)
Мы предлагаем
Competitive Salary
Quarterly Bonuses
Unlimited Paid Time Off
Unlimited Paid Sick Leave
Remote & Flexible Working
Private Medical Insurance
Financial Support for Life Events
Professional Development Budget
International Exposure
Regular Company Events
Benefits may vary depending on location and contractual agreement
Дополнительно
HR Interview
Technical Interview
Final Interview
Технологии и навыки
Playson
Ukraine
ГрейдБез опыта
ЗанятостьПолная занятость
РегионУкраина
ФорматУдалённо
ИсточникСкрыто
Опубликовано27 авг.
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).