You have strong program management instincts and know how to bring structure to ambiguous, cross-functional work
You are comfortable operating in technical environments and can work effectively with Solutions Engineers, Product, and engineering teams, even if you are not expected to be a hands-on coder
You can move between strategy and execution: defining frameworks, writing narratives, building cadences, aligning stakeholders, and following through on details
You are highly organized and know how to turn scattered ideas, competing asks, and evolving priorities into a coherent roadmap and execution plan
You have strong judgment on governance and risk, especially when new tooling, AI workflows, or customer-adjacent assets need to be scaled responsibly
You communicate clearly with both technical and non-technical stakeholders and are able to drive alignment across regions and functions
Experience in technical program management, operations strategy, solutions operations, or PMO roles in a B2B SaaS, fintech or fast-paced environment
Past consulting experience is preferred, especially in roles involving cross-functional problem solving, operating model design, or complex program delivery
Experience building or scaling reporting mechanisms, operating cadences, backlog management, or workflow systems across global teams
Familiarity with Salesforce-based operational processes and the realities of customer delivery, go-live readiness, and cross-functional dependencies
Exposure to AI-assisted workflows, internal tools, or builder-style programs that turn field pain points into reusable solutions
WHY THIS ROLE MATTERS
Commercial demand is growing faster than Solutions headcount, and leadership has been explicit that the answer cannot be hiring alone. The team needs better prioritization, clearer operating mechanisms, stronger handoffs, more reliable metrics, and reusable builder assets that reduce repetitive work and improve customer outcomes at scale
This role is critical to making that shift happen
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary