Чем предстоит заниматься
Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
Manage user profiles, permissions, licenses, and page layouts
Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
Document system processes, train users and contribute to CRM onboarding
Partner with global stakeholders to identify and build improvements
Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff