AI Agent Engineer, Client Facing

ObserveAI·Redwood City, CA (Hybrid)·3 авг.

AI Agent Engineer, Client Facing

🔄 ГибридMiddleПолная занятость

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Наша компания

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Чем предстоит заниматься

Build & Deploy Agents: Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks

Client Engagement: Act as the primary technical partner for customers—lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production

Systems Integration: Configure and connect systems using APIs—handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools

Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality

Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets

Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion

Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations

Наши требования

Bachelor’s degree in Computer Science, Engineering, or a related technical field

3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions

Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences

Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.)

Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)

Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization

Programming experience in Python, JavaScript, or similar for scripting and integrations

Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems

Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus

Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus

Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership

Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents

Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best

Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work

401(k) plan: Long-term financial planning support with tax-advantaged retirement savings

Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth

Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs

Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees

Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience

Salary Range

Our Commitment to Inclusion and Belonging

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply

Мы предлагаем

We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization

You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance

Дополнительно

The base salary compensation range targeted for this full-time position is $108 - 170K per year. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices

ObserveAI

Redwood City, CA (Hybrid)

ГрейдMiddle

ЗанятостьПолная занятость

РегионНе Россия

ФорматГибрид

ИсточникСкрыто

Опубликовано3 авг.

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