Senior Solutions Engineer

TensorWave·28 июля

Senior Solutions Engineer

🌍 УдалённоSeniorПолная занятость🌐 Глобал

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Наша компания

Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.

Чем предстоит заниматься

We're looking for a Senior Solutions Engineer to serve as the elite escalation point between our Global Operations Center (GOC) and our Core Engineering teams. You are the technical backstop for our most sophisticated customers teams training large models who cannot afford a single hour of downtime

You'll own the problems that go beyond runbooks, sitting at the intersection of customer success and engineering: resolving the hardest technical blockers and translating those findings into a more resilient product. If you're an engineer who loves the detective work of kernel-level debugging and high-performance networking, and who also thrives in the high stakes environment of customer-facing resolution, this is your role

Resolve Complex Escalations: Act as the final authority on issues exceeding GOC scope, utilizing code-level debugging and architectural investigation

Direct Customer Engagement: Partner with customer technical leads to diagnose production issues, ensuring transparency and rapid resolution through active collaboration

Iterative Problem Solving: Develop diagnostic scripts and workarounds to maintain customer operations while long-term patches are in development

Drive Root Cause Analysis: Own end-to-end P1 resolution, partnering with TAMs to deliver clear, actionable post-incident analysis

Bridge to Engineering: Convert recurring customer pain points into evidence-based feature requests, influencing product roadmap to resolve systemic failures

Build Scalable Knowledge: Document non-obvious platform behaviors and refine GOC runbooks, ensuring institutional knowledge grows with every incident

Наши требования

5–9 years in Infrastructure Engineering, Platform Engineering, or SRE, with a specific focus on high-performance computing or large-scale AI stacks. Proven track record of managing complex production environments where system reliability is mission-critical

Kubernetes Expert: Deep experience in cluster administration and scheduler internals; comfortable reading/modifying controller code

AI/GPU Infrastructure Specialist: Proficient in orchestrating GPU workloads and diagnosing training job failures using ROCm or CUDA

Network Pathologist: Skilled in RDMA/RoCEv2, SRIOV, and BGP; capable of interpreting switch telemetry to identify silent packet drops

Linux Power User: Expert in kernel networking, hugepages, and cgroups; able to debug at the OS layer when applications are silent

Builder Mindset: Proficient in Python and Ansible; capable of writing custom diagnostic tools to automate remediation

Executive Communicator: Strong technical rigor when presenting findings to VPs of Engineering, maintaining trust while delivering difficult updates

Prior experience in a customer-facing engineering role (e.g., Solutions Engineering, Technical Support Engineering)

Experience in high-uptime environments where 24/7/365 availability is required

Мы предлагаем

Stock Options

100% paid Medical, Dental, and Vision insurance for Employees

Company Health Savings Account Contributions

100% paid Short Term and Long Term Disability Insurance for Employees

Life and Voluntary Supplemental Insurance Options

Other Insurance Options, such as Pet & Legal Insurance

Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

Flexible Spending Account

401(k)

Employee Assistance Program

Flexible PTO

Paid Holidays

Parental Leave

Other In-Office Perks

Employment Eligibility

All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law

Background Checks

Where permitted by law, employment may be contingent upon the successful completion of a job-related background check

Data Privacy Notice

By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws

TensorWave

ГрейдSenior

ЗанятостьПолная занятость

РегионНе Россия

ФорматУдалённо

ИсточникСкрыто

Опубликовано28 июля

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