Track, log, and manage all quality issues arising in the data center during deployment and production environment
Perform root cause analysis (RCA) for every failure (hardware, software, process)
Analyze production system metrics and quality data to detect trends, anomalies, or weak points
Improve turnaround time (TAT) for Return Merchandise Authorization (RMA) processes
Design, monitor, and drive corrective and preventive actions (CAPA)
Implement and verify containment actions to keep systems operational until permanent fixes are applied
Collaborate with operations, hardware, engineering, supply chain, and vendors to resolve quality issues
Capture and upload failure analysis (FA) reports and related data into Quality Management Systems (QMS)
Verify quality of spares (incoming and outgoing) to avoid repeat failures
Define and track quality KPIs / SLAs and report on quality performance to leadership
Oversee MRB (Material Review Board) inventory, rework, disposal decisions
Ensure the quality management system (QMS) is up to date, with necessary training rolled out
Work cross-functionally during hardware ramp, deployments, and upgrades to ensure quality gates
Up to 30% travel may be required for this role