HPC Support Engineer

Lambda·Remote, USA·21 авг.

HPC Support Engineer

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Наша компания

Founded in 2012, with 500+ employees, and growing fast Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG Our values are publicly available:

Чем предстоит заниматься

Serve as a senior technical escalation point, troubleshooting the hardest infrastructure and platform issues down to the hardware, driver, or kernel level when needed

Quickly and accurately distinguish between hardware failures, driver issues, kernel-level problems, and customer workload misconfiguration, so issues get resolved correctly the first time

Proactively identify process, tooling, and documentation gaps, and go fix them, not just wait for them to be assigned

Use AI tools effectively to build scripts, automations, or small internal tools that close real operational gaps (no professional development background required)

Perform root-cause analysis across distributed systems, clusters, and GPU infrastructure

Craft clear documentation of solutions and contribute to evolving support procedures

Collaborate closely with engineering teams to turn recurring customer pain points into permanent fixes

Take escalations from peers while training and mentoring them in the process

Participate in a rotating on-call schedule, owning major incidents and major customer issues

Be ready to roll up your sleeves and pitch in wherever needed, especially during fast, high-volume deployments

Наши требования

Experience with virtualization and container (Docker, Kubernetes) technologies

Experience with neoclouds/GPU cloud providers

Flexible availability for potential shifts outside of normal working hours/weekends

Experience with high performance storage systems

Familiarity with infrastructure-as-code tools (Terraform, Ansible, etc.)

Experience with Nvidia GPUs and Infiniband

Salary Range Information

3+ years of hands-on HPC experience in an administration, support, or engineering role

Very strong understanding and experience supporting Linux in a system administration role

Proven experience in HPC environments, showcasing your expertise in Linux cluster administration, with strong preference for Kubernetes and/or Slurm for cluster orchestration

Strong coding ability and CI/CD experience, with a track record of using AI-assisted tools to move fast

Proficiency with monitoring/logging tools (Prometheus, Grafana, Datadog)

Strong skills in log analysis, debugging kernel-level issues, and performance profiling

Experience with CUDA, NCCL, NVLink, GPUDirect RDMA

Experience with high throughput networking technologies(IB/RoCE)

Knowledge of distributed AI/ML or HPC workloads

Knowledge of TCP/IP, VPN, and firewalls in cloud environments

Ability to work independently and mentor junior support engineers

Мы предлагаем

Health, dental, and vision coverage for you and your dependents

Wellness and commuter stipends for select roles

401k Plan with 2% company match (USA employees)

Flexible paid time off plan that we all actually use

Дополнительно

This is a salaried exempt role. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description

Lambda

Remote, USA

ГрейдMiddle

ЗанятостьПолная занятость

РегионСША

ФорматУдалённо

ИсточникСкрыто

Опубликовано21 авг.

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