Cresta·Canada·10 июля
Senior Software Engineer, Backend (AI Agent Integrations)
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Чем предстоит заниматься
Design and build scalable backend services that integrate Cresta’s AI Agents with customers’ CCaaS platforms
Architect systems that manage real-time conversation state, context propagation, and session lifecycle
Implement seamless AI-to-human handoff mechanisms, ensuring full context transfer and minimal disruption to the customer experience
Develop secure and reliable integrations with CCaaS APIs (voice, chat, messaging, routing, agent desktop, etc.)
Collaborate closely with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments
Ensure high availability, low latency, and strong observability for real-time conversation systems
Implement authentication, authorization, compliance, and enterprise security best practices across integrations
Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes
Bachelor’s degree in Computer Science or related field
5+ years of experience building scalable backend systems in production environments
Strong experience designing and maintaining robust APIs (REST, gRPC)
Solid understanding of distributed systems and real-time communication architectures
Experience integrating with third-party enterprise platforms and APIs
Experience working with CCaaS platforms or contact center systems is a strong plus
Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus
Experience with containerized environments (Kubernetes, Docker)
Experience with cloud platforms such as AWS, GCP, or Azure
Strong understanding of system reliability, observability, and security in enterprise environments
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada
Дополнительно
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta
About the role
Cresta’s AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers’ CCaaS platforms (Contact Center as a Service), including voice and digital channels — and to smoothly transition conversations between AI and human agents when needed
This role is focused on building the backend systems that allow our AI Agents to
We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration
This is not a pure research role — it is about building production-grade infrastructure that enables AI Agents to operate reliably in mission-critical customer environments
Why This Role Is Unique
If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, this role offers that opportunity
Технологии и навыки
Cresta
Canada
ГрейдSenior
ЗанятостьПолная занятость
РегионКанада
ФорматУдалённо
ИсточникСкрыто
Опубликовано10 июля
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