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Ashby·Canada, USA·27 авг.
Product Support Specialist - Americas
7 188 – 9 104 $
≈ 622,4 тыс.–788,3 тыс. ₽
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Платят на 345% выше медианы грейда.
Наша компания
We’re building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Ashby is well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
О роли
In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.
Чем предстоит заниматься
Handling complex SaaS troubleshooting from first report through resolution
Isolating configuration issues
Reproducing ambiguous behavior
Communicating clearly
Explaining technical issues concisely
Thinking systematically
Operating with strong ownership in asynchronous environments
Explaining the same issue differently depending on the audience
Balancing investigation, customer communication, and escalation quality in a fast-moving environment
Наши требования
Comfortable owning complex SaaS troubleshooting
Explaining technical issues concisely
Thinking systematically
Operating with strong ownership in asynchronous environments
Explaining the same issue differently depending on the audience
Curiosity when addressing customers and creating solutions
Keen attention to detail
Ensuring thorough and clear responses
Empathetic communication
Balancing investigation, customer communication, and escalation quality in a fast-moving environment
B2B support across company sizes, from SMB to enterprise
Мы предлагаем
10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget with more expensive items covered with manager approval
Top-notch health insurance for you and your dependents with all premiums covered by Ashby
Дополнительно
Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45 Minutes
Skills Fit Interview - 45 Minutes
Team Insights Interview + Hiring Manager Closing Questions - 30 Minutes
Onboarding Process: first 30 days will focus primarily on onboarding and learning the product
Технологии и навыки
Ashby
Canada, USA
ГрейдБез опыта
ЗанятостьПолная занятость
ФорматУдалённо
ИсточникСкрыто
Опубликовано27 авг.
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).