Customer Success Manager - EMEA

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Наша компания

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

О роли

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

Чем предстоит заниматься

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value

Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally

Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs

Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues

Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard

Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles

Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks

Наши требования

5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support

Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle

This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc

An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers

Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field

Driven, high emotional intelligence, and strong priority management skills

Previous early-stage startup experience

Passion for technology & cybersecurity

Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Мы предлагаем

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs

Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)

100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck

∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset

18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences

Дополнительно

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better

We have a bias for intentional action — We prioritize, plan, try things, and fail fast

We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey

We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions

Технологии и навыки

aws

Chainguard

Germany

ГрейдLead

ЗанятостьПолная занятость

РегионГермания

ФорматУдалённо

ИсточникСкрыто

Опубликовано28 авг.

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