Based in an EMEA time zone with strong overlap to customer business hours
Excellent written and spoken English. Additional European languages are a strong plus
Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency
YOUR FIRST 90 DAYS
In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active opportunities and engagements driven by Account Executives or partners
Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials
Shadow strategic discovery and POC calls
Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs
Publish one internal field guide that clarifies a common EMEA pre-sales topic (for example data residency, telephony capture, or evaluation metrics)
Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts
Close at least one complex technical win with a measurable impact on revenue
Lead one customer architecture workshop that documents a reference plan for production rollout or expansion
Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact
Remote across EMEA with periodic regional meetups
Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across EMEA, the Americas, and APAC
Shared playbooks, defined escalation paths, and measurable SLAs
Recruiter screen focused on experience, motivations, and logistics
Hiring manager conversation focused on technical depth and customer impact
Practical assessment that mirrors real work. Expect discovery, solution design, and a short hands-on exercise
Panel interviews with cross-functional partners
Simulated pre-sales engagement based on a case study, along with and architecture walkthrough of a past technical win. Show your approach to success criteria, trade offs, and outcomes
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