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Director, Email Deliverability
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Postscript·19 авг.

Director, Email Deliverability

🌍 УдалённоMiddleПолная занятость🌐 Глобал
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Наша компания

Headquarters: Remote Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.

О роли

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. Backed by Greylock and Y Combinator, fully remote since 2018.

Чем предстоит заниматься

Own Postscript's end-to-end email deliverability strategy — IP pool architecture, domain strategy, and shared vs. dedicated sending models
Design and manage IP and domain warming programs that get new senders to volume quickly and safely
Establish and enforce authentication standards (SPF, DKIM, DMARC, BIMI) and DMARC alignment across customer sending domains
Monitor sender reputation, inbox placement, and blocklist activity, and lead rapid remediation when issues arise
Keep Postscript ahead of evolving mailbox-provider requirements — Gmail, Yahoo, and Microsoft bulk-sender rules, spam-rate thresholds, and one-click unsubscribe
Serve as the senior deliverability expert for our brands — auditing programs, diagnosing inbox-placement issues, and building remediation plans
Lead deliverability onboarding for brands migrating their email to Postscript, including reputation transfer and warming strategy
Translate complex deliverability concepts into clear, actionable guidance that marketers can act on
Own escalations, partnering with customers to protect and grow their inbox placement and sending reputation
Maintain expert-level knowledge of the deliverability landscape and represent Postscript in the broader community (e.g., M3AAWG, emailgeeks)
Build and steward relationships with mailbox providers and industry partners
Ensure Postscript's sending practices and customer programs stay compliant with CAN-SPAM, GDPR, and mailbox-provider policies
Leverage AI tools and internal systems to scale deliverability monitoring, diagnostics, and customer guidance

Наши требования

8+ years of dedicated email deliverability experience, ideally at an ESP, CDP, or high-volume sending platform (e.g., SendGrid/Twilio, Attentive, Braze, Klaviyo, Iterable, Validity/Return Path)
Deep technical command of email authentication (SPF, DKIM, DMARC, BIMI), IP and domain warming, sender reputation, and feedback loops
Hands-on experience owning deliverability for bulk/high-volume senders, including diagnosing and remediating blocklistings and inbox-placement problems
Fluency with Google Postmaster Tools, Yahoo Sender Hub, and the 2024+ Gmail/Yahoo/Microsoft bulk-sender requirements
Existing relationships with mailbox providers and/or active participation in the deliverability community (M3AAWG, emailgeeks, etc.) strongly preferred
A consultant's instinct — you can translate deep technical detail into strategy that non-technical marketers understand and act on
Player-coach mindset: happy to do the hands-on work today and build the playbooks (and eventually the team) for tomorrow
Strong understanding of e-commerce/DTC brands and how email drives revenue (e-commerce experience strongly preferred)
Comfortable building from scratch in a fast-paced, early-stage environment, with a growth mindset toward AI and emerging tooling
Outstanding written and verbal communication skills, with high reliability and outstanding follow-through

Мы предлагаем

The chance to build a function from the ground floor and define how 20,000+ brands reach the inbox
High-growth startup environment with opportunities to make a meaningful impact and grow your career
Fully remote work culture – work from anywhere
Fun, collaborative team passionate about e-commerce and innovation
Flexible paid time off to recharge and prioritize your well-being
Comprehensive health, dental, vision insurance
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals

Дополнительно

Partner with Product and Engineering to build the deliverability tooling, monitoring, and infrastructure that power the platform — and influence the roadmap with deliverability requirements
Build the playbooks, processes, and standards that scale deliverability across thousands of senders
Establish feedback loops (FBLs), Postmaster Tools, and reporting that give customers and internal teams visibility into deliverability health
As the function matures, hire, mentor, and lead a team of deliverability specialists
P
Postscript

ГрейдMiddle
ЗанятостьПолная занятость
ФорматУдалённо
ИсточникСкрыто
Опубликовано19 авг.

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