Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians
Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering
Lead shift handovers, prioritization, and operational decision-making
Mentor and coach junior NOC staff and support onboarding
Represent the NOC during cross-functional incident bridges
Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms
Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems
Troubleshoot MEP-related issues and coordinate maintenance and remote hands
Support modular, containerized, and micro data center deployments
Enforce physical and logical security policies
Monitor and troubleshoot switches, routers, firewalls, and edge connectivity
Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals)
Validate fiber/copper connectivity, optics, link status, and redundancy paths
Troubleshoot VPNs and secure remote access solutions
Escalate architecture or design issues to Network Engineering (L3)
Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds)
Own and maintain operational runbooks, SOPs, and escalation procedures
Improve alerting quality, dashboards, and noise reduction
Support automation, reporting, audits, and compliance requests
Partner with Engineering and Product teams
Participate in change planning, execution, and post-change validation
Identify operational gaps and drive continuous improvement initiatives
A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude
Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you
Unsolicited Resumes and Candidates
Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees
For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications
$125,840—$157,300 USD