4+ years as an engineering manager, with a track record of building and developing high-performing teams
8+ years as a software engineer, with strong command of service architecture, distributed systems, and system design
Experience managing complex third-party integration environments — you’re comfortable owning reliability across systems you don’t fully control, and know how to structure teams and processes around that reality
A track record of improving operational metrics — reducing incident frequency, improving detection time, or shipping reliability improvements in high-stakes production environments
Familiarity with AI-assisted development and agentic coding tools — you understand how to help your team adopt these responsibly and can reason about the tradeoffs between velocity and quality they introduce
Experience working on regulated products where data accuracy and legal compliance are non-negotiable
Strong incident management skills — you can lead both the technical response and the stakeholder communication when things go wrong
Ability to make prioritization decisions quickly, with a clear framework for balancing short-term reliability work against longer-term product investments
Strong communication skills across technical and non-technical stakeholders — Product, Operations, Compliance, and senior leadership
A genuine investment in developing people — through career conversations, stretch assignments, and creating conditions for engineers to grow
Humility, openness to feedback, and eagerness to learn
An A-player mindset with a strong bias for actio