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Cresta·USA·10 июля
Application Support Engineer
7 500 – 8 750 $
≈ 649,4 тыс.–757,6 тыс. ₽
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
80
Сильная вакансия
Платят на 327% выше медианы грейда, навык востребован (python).
Наша компания
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16
О роли
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Чем предстоит заниматься
Schedule: Monday- Friday 8 - 5 with hour lunch w/ a rotating weeking with 3 others
We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions
Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications
Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal
Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback
Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams
Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions
Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases
Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality
On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours
Наши требования
4+ years of experience in a technical support, helpdesk, or customer-facing engineering role
Strong problem-solving and analytical skills, with the ability to deconstruct complex issues
Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences
Proficiency in
Web hosting technologies
APIs (automation, collaboration, and data extraction/changes through HTTP methods)
Network architecture and components
Server OS and hardware troubleshooting
Application log analysis
Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP)
Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA)
A customer-centric mindset with a genuine desire to deliver excellent service
Ability to work independently and collaboratively in a fast-paced environment
Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure
Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases)
Familiarity with Kubernetes for containerized applications
Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis
Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover)
Fluency in additional languages
A degree in Computer Science, Engineering, or a related technical field
Мы предлагаем
We offer a comprehensive and people-first benefits package to support you at work and in life
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table
Salary Range: $90,000–$105,000K base + Bonus + Offers Equity
We are hiring for multiple levels for this role so base salary will be determined based on level of experience
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting .ai
Технологии и навыки
Cresta
USA
ГрейдБез опыта
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано10 июля
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).