3+ years in technical support, developer support, or systems engineering
Experience providing rapid-response support to high-value or enterprise customers
Strong debugging skills with JavaScript, Python, or similar languages
Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly
Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
A proactive, ownership-driven mindset and genuine empathy for customers building on Replit
Has used Replit in the last 3 to 6 months
Experience working with IDEs, terminals, or other common developer tools
Experience with AI tools (Claude, ChatGPT, etc.)
Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
Continuous learning: Passion for staying current with industry best practices and new technologies
Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence