5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP
Hands-on experience with end-to-end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI
Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing
Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements
Experience with infrastructure-as-code (Terraform), CI/CD, and containerization (Docker/Kubernetes)
Excellent communication and client-facing skills
Ability to balance strategic planning with hands-on implementation
Ability to lead a small team of developers
Google Cloud Professional Cloud Architect certification
Experience implementing large-scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI
Experience in Google Cloud Retail Search / Vertex AI Search for commerce
Experience with the implementation of agentic workflows using Vertex AI
Experience designing accelerators or packaged offerings for cloud platforms
Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9)
Additional Professional-level Google Cloud certifications
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment