Чем предстоит заниматься
Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them
Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities
Drive operational excellence by improving workflows, building automations, and streamlining tooling
Champion documentation and knowledge sharing to empower both customers and teammates