Administer and support Salesforce, including user setup, security, profiles, roles, permissions, page layouts, fields, objects, flows, validation rules and related configuration
Maintain and improve Salesforce to support business processes across sales, marketing and customer operations
Build and maintain reports, dashboards and analysis that improve visibility, decision-making and operational accountability
Partner with business stakeholders to gather requirements, document needs, identify gaps and translate them into scalable system solutions
Support data quality, data hygiene and governance practices across Salesforce and related go-to-market systems
Manage and troubleshoot day-to-day system issues, user requests and production support needs in a timely and reliable manner
Support system enhancements, release activities, testing, documentation, training and user adoption
Assist with integrations, workflow automation and AI-enabled capabilities centered around Salesforce and connected business systems
Provide support for adjacent SaaS tools, primarily HubSpot, with opportunity to expand ownership over time
Work within an Agile delivery model by managing assigned work, supporting backlog refinement and contributing to consistent execution within established processes