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Getlabs·USA·5 дн назад
Senior Trust and Safety Manager
9 167 – 11 667 $
≈ 793,7 тыс.–1 млн ₽
🌍 УдалённоLeadПолная занятость🌐 Глобал
Наша компания
Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.
О роли
Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About Function & Getlabs
Чем предстоит заниматься
We are seeking a driven and pragmatic Senior Trust and Safety Manager to build and own the Trust & Safety function protecting our field workforce. Every day, our phlebotomists enter members’ homes alone. This role exists to make sure they are prepared, equipped, and protected — and to make Function’s stance on their safety unmistakable. You will work with our People, Field Operations, Clinical, Legal, and Product teams to stand the program up from the ground: running discovery to surface our biggest risks and blind spots, writing the policies and emergency response workflows the field relies on, sourcing and deploying tangible safety solutions, and building an education program that keeps safety front of mind long after launch
The ideal candidate is comfortable working through ambiguity, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. You have built a program from zero before — written the first policy, selected the first tool, run the first training — and you are as effective drafting policy with Legal as you are standing in a field team huddle explaining why it matters. As the first dedicated owner of this function, your work will directly shape how we protect a field workforce scaling from hundreds to thousands
This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact we’d love to meet you
Run discovery and prioritize risk. Map incident history and field-reported issues, identify our blind spots and highest-severity risks, define what is in and out of scope for Trust & Safety, and deliver a leadership-ready proposal that formally establishes the program
Own the Trust & Safety roadmap. Sequence immediate fixes against longer-term initiatives, and set the launch dates, training milestones, and continuing education calendar the organization plans around
Build the policy and workflow library. Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices — and keep them current
Source, evaluate, and deploy safety solutions. Explore hardware such as body cameras and panic buttons alongside no-capital internal solutions like pre-shift vehicle checks; own vendor selection, pilot, rollout, and adoption
Build and run field education. Create the Trust & Safety education library, launch the program with a company-wide rollout, and sustain it through ongoing content in the formats the field will actually consume — huddles, lunch and learns, in-app content, written and audio
Partner closely with Legal and Privacy. Anything touching recording, monitoring, patient identification, or additional data collection clears legal review before it reaches the field
Serve as the escalation point for serious incidents. Respond quickly and with genuine care for the team member involved, coordinate across People, Field Ops, Clinical, and Legal, and close the loop with the individual and the organization
Define and report the metrics that prove it works. Incident rate and severity, response time, training completion and engagement, and workers’ compensation claims and renewal outcomes — used to drive company-wide buy-in, not just to report status
Наши требования
6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people. Experience supporting a distributed, in-person workforce is essential
A track record of building a function from zero — not inheriting and maintaining an established one
Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation
Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling
Excellent written communication — you can produce a policy, an executive memo, and a field-facing training module with equal clarity
Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance
Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes
Genuine care for people. Team members will come to you on their worst day at work
Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences
Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics
Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training
Experience building an education library or LMS curriculum and driving measurable completion
Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements
Мы предлагаем
Additional Information
Competitive salary (110K-140K)
Valuable stock option plan
Medical, dental and vision insurance options
Flexible and unlimited vacation
A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
Технологии и навыки
Getlabs
USA
ГрейдLead
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано5 дн назад
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