ServiceNow implementation experience (1 year minimum)
At least 4 years of experience in Business Analysis, emerging technologies, or related fields
Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD
Familiarity with Agile software development methodologies
Experience as a scrum master driving development sprints
Bachelor’s degree in a technical field or equivalent practical expertise
Proven performance as a Business Analyst in the tech industry
Strong analytical and problem-solving abilities
Effective communication and interpersonal skills
Proficiency in data analysis and visualization tools
Understanding of business process modeling techniques
Knowledge of project management methodologies
Capacity to work independently and collaboratively
Attention to detail with strong organizational capabilities
Familiarity with the software development lifecycle (SDLC)
Expertise in Agile and Scrum methodologies
English Level B2+
Background in Software Engineering
Aptitude for solving problems in dynamic and evolving environments
Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals
Capability to explain technical concepts to non-technical stakeholders
Exceptional verbal and written communication skills