Investigate and resolve L2/L3 production incidents
Support Power BI datasets, gateways, semantic models, and dashboard environments
Troubleshoot ETL pipelines, data integration processes, and data quality issues
Support GIS platforms and spatial data services
Perform root cause analysis and implement long-term solutions
Monitor system performance and proactively identify potential issues
Support software releases, patches, and platform upgrades
Maintain technical documentation, runbooks, and knowledge base articles
Collaborate with business users and engineering teams to ensure timely issue resolution
Experience providing L2/L3 production support
Strong knowledge of Microsoft Power BI
Experience supporting ETL or data integration platforms
Experience performing root cause analysis and troubleshooting production environments
Knowledge of monitoring tools and performance optimization
Experience working within SLA-driven support processes
Strong communication and documentation skills
Experience with Microsoft Fabric
Experience supporting ArcGIS or QGIS environments
Experience with Azure Data Factory
Experience supporting enterprise analytics or data platform solutions