Senior Customer Success Manager

10 000 – 15 000 $

≈ 865,9 тыс.–1,3 млн ₽

🌍 УдалённоMiddleПолная занятость🌐 Глобал

10 000 – 15 000 $≈ 865,9 тыс.–1,3 млн ₽

Платят на 236% выше медианы грейда.

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Наша компания

The Role We're looking for a strategic, data-driven Customer Success Manager to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact. Success in this role shows up in the numbers our customer

Чем предстоит заниматься

Partner with customers to maximize value from the Outreach platform, focusing on AI enablement, insights, and automation to drive adoption and business outcomes

Drive adoption of AI features and automated workflows to transform customer processes and outcomes

Measure and improve key metrics such as Net Revenue Retention and Gross Retention

Collaborate with cross-functional teams (Sales, Product, Marketing, Professional Services) to deliver customer success at scale

Наши требования

Strategic, data-driven, and customer-focused with a track record in customer success

Passionate about AI enablement and leveraging data to drive decisions and outcomes

Strong stakeholder management and cross-functional collaboration skills

Experience as a Customer Success Manager or similar role

Proven ability to drive adoption of AI-enabled features and automated workflows

Demonstrated success in improving retention metrics and customer outcomes

Outreach

USA

ГрейдMiddle

ЗанятостьПолная занятость

РегионСША

ФорматУдалённо

ИсточникСкрыто

Опубликовано4 авг.

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