NOC Engineer
Fenix24 - United States (Remote)
The NOC Engineer I role will be responsible for incident response in accordance to company standard operating procedures, scheduled maintenance, and remediation efforts in support of our Managed Services Solutions. This role will report to the Managed Services Maintenance Manager and is 100% Remote. An ideal candidate will be able to; [1] understand how to support complex technical solutions with minimal supervision, follow instructions and document steps to provide resolution of issues while following best practices, [2] respond to support issues with a combination of skills, experience, vendor support, and internal consultations, [3] maintain a general understanding of our products and solutions, [4] maintain a high degree of proficiency in the products and software that we support.
This role will work a 4 on 4 off shift pattern, with a 4 week rotation across days/swing/night shifts.
Key Responsibilities
•Implement updates and patching to supported software and hardware systems
•Resolve maintenance related technical issues
•Maintain a general understanding of Conversant Group Products & Services
•Obtain and Maintain Select Vendor Engineer Certifications
•Follow best practices and standard operating procedures
•Provide feedback on how to improve supportability of our services
•Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services
Preferred Skills
•Communicate effectively in any form or medium
•Manage dynamic and competitive priorities
•Organize complex technical tasks for multiple clients at once
•Information Technology and Managed Services Best Practices
•Practical application of InfoSec principles
Qualifications
•1-3 years of Information Technology work experience, preferably in Managed Services
•Understanding of ticketing systems and time management
•Technical Degree in Information Technology, related field, or equivalent work history
•Technical certifications in VMware, Microsoft, CompTIA, etc..
•Experience working for and within IT for the Legal Industry
Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
•Internal and external learning & development opportunities, including career advancement
•Scheduled & flexible PTO programs
•Family friendly programs- Care packages
•Regular team building events
•Competitive compensation & benefits including:
•Private health insurance
•Mental health and wellness programmes
•Company-matched pension scheme
•Life insurance and income protection insurance
•Monthly fitness/gym membership allowance
Team Description / What You'll Do / Who You Are / Tech Stack
Team description, what you'll do, and tech stack are integrated within the job responsibilities and qualifications sections above. The role focuses on inci