8+ years of experience in software engineering, solution architecture, technical leadership, or product development
Prior experience managing engineers, technical leads, or software development teams
Proven experience delivering complex software implementations across multiple teams and stakeholders
Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions
Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems
Experience creating and presenting architecture diagrams and technical solution designs
Strong communication, leadership, and stakeholder management skills
Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies
Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions
Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies
Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems
Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations
Experience with AWS, Azure, or multi-cloud environments
Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies
$160,000 - $170,000 a year
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels
Benefits available to eligible employees include the following
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early