5+ years of experience in tech services/consulting, solutions architecture, implementation, customer engineering, or a similar customer-facing role
Proven ability to translate ambiguous customer goals into clear workflows, implementation plans, solution architectures, and measurable success criteria
Strong consultative discovery skills, including the ability to map current-state workflows, identify customer pain, understand operating models, surface technical constraints, and define practical future-state solutions
Hands-on AI builder mindset, with experience using AI tools to design, prototype, automate, or improve real business workflows
Technical fluency with APIs, integrations, data models, automation, enterprise systems, developer workflows and implementation tradeoffs. You do not need to write production code but you should be able to reason through technical constraints and troubleshoot effectively
Strong experience delivering implementations that drive adoption, change management and long-term customer value
Strong project and engagement management skills, including ownership of scope, timeline, deliverables, stakeholder alignment, risks, decisions, dependencies and launch readiness
Exceptional written and verbal communication, with the ability to simplify complex technical concepts for business, technical, and executive audiences
Strong executive presence and customer judgment, with the ability to build trust, frame tradeoffs clearly, and move ambiguous decisions forward
Bias toward action, high learning velocity, and comfort building in fast-changing AI-native product environments
Written and spoken Japanese fluency to communicate directly with external customers, partners, and internal teams
Experience designing or deploying Agents, automations or AI-powered workflows with Customers
Experience with Notion, APIs, MCPs, Workers, coding agents or developer platform workflows
Experience developing discovery methodologies, reusable delivery assets, internal tooling, packaged services or reference architectures from the ground up
Experience partnering with Product and Engineering teams to turn field learnings into roadmap signal, reusable architecture patterns or scalable product improvements
Previous experience in a fast-paced, high-growth technology environment
Business level English proficiency to communicate effectively with global stakeholders and peers
Experience working with Japanese enterprise customers or familiarity with Japan market dynamics and business practices
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on