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TechMagic·Ukraine·17 июля
Customer Experience Analyst
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
We are looking for a Customer Experience Analyst to join our client — a globally recognized leader in the luxury hospitality sector. This is an enterprise-level project involving high-traffic web solutions and complex integrations. You will work in a dynamic environment, managing both large-scale initiatives and multiple concurrent small-scale projects to ensure a seamless digital experience for users worldwide. In this role, you will lead the strategic design, implementation, optimization, and expansion of enterprise-scale digital CX capabilities within Qualtrics and complementary analytics p
О роли
JOB REQUIREMENTS
Чем предстоит заниматься
QA troubleshooting of complex implementations and playbook establishment
Ensure data governance and taxonomy consistency across the enterprise
Own data pipelines and make integrity decisions
Own the innovation pipeline with co-innovation and PoC management
Build and maintain a testing and validation platform for new features
Orchestrate global rollout strategies with change management and adoption metrics
Own the roadmap for new technologies and capabilities — evaluate, recommend timing, and sequence adoption
Manage vendor partnerships aligned with the product roadmap
PROJECT
Customer: A globally recognized leader in the luxury hospitality sector — well-known brand, large-scale user base, and a great client relationship
Type: Enterprise Hospitality / Digital CX Platform
Product: Enterprise-scale digital CX capabilities built on Qualtrics and complementary analytics platforms, supporting high-traffic web solutions and complex integrations across global properties
Stage: Active development with ongoing global rollout
Work schedule: Full-time, fully remote
Наши требования
3+ years of experience combining business and technology (CX, analytics, or platform roles)
Minimum 2 years deploying Qualtrics for enterprise clients
XM Discover expertise: building and maintaining categorization, sentiment, and journey models
XM metrics mastery: NPS, CSAT, CES, Sentiment enrichment, Effort scoring, and designing frameworks around them
Experience with dashboards, ticketing, and categorization models
3+ years architecting enterprise digital CX solutions
HTML/CSS and web architecture foundations
Foundational knowledge of AI technologies: machine learning, LLMs, RAG architectures, and agentic AI systems
Hands-on CX AI experience: evaluating, testing, or building AI/RAG/agentic capabilities (intelligent routing, automated responses, multi-step workflow automation, AI-powered analytics)
Qualtrics Certification (CXO or Designer/Architect equivalent)
Upper-Intermediate or Advanced English (B2+)
Previous experience in luxury hospitality or premium retail sector
Salesforce experience
Databricks experience
Background in Marketing Technology (MarTech) or Digital Analytics
Мы предлагаем
Projects with modern stack at a well-known global brand
Work from anywhere (fully remotely or in our offices in Lviv and Kyiv)
Paid vacations and sick-leaves, additional days-off, relocation bonus
Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice
Education: regular tech-talks, educational courses, paid certifications, English classes
Fun: own football team, budget for team-lunches, branded gifts
One of the best IT employers in Lviv based on DOU rating
Recruiter Yuliia Nochovna
Дополнительно
Call with recruiter
Technical interview
Client technical interview
Технологии и навыки
TechMagic
Ukraine
ГрейдБез опыта
ЗанятостьПолная занятость
РегионУкраина
ФорматУдалённо
ИсточникСкрыто
Опубликовано17 июля
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