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Dispatch·USA·27 авг.
Client Success Manager (CSM)
🌍 УдалённоLeadПолная занятость🌐 Глобал
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Наша компания
We are building the first wealth tech data orchestration company. We sync client data across a financial advisor's tech stack, unlocking the efficiency of a fully-integrated software suite with the choice of tools that best fit their business. We are laser-focused on enabling the best technology experiences for advisors and unlocking the potential of the entire wealth tech software ecosystem. We’re an experienced team of start-up operators with deep roots in both tech and advisory. You can learn more about us on our website.
О роли
We’re hiring a Client Success Manager to help Dispatch clients get maximum value from our platform through the best possible experience. Done consistently over time, that builds trust, and trust turns clients into advocates for Dispatch. You will own that outcome for a focused book of accounts: getting clients implemented, driving adoption, solving problems, and making sure they get what they bought
Чем предстоит заниматься
Dispatch’s clients are large wealth management firms, custodians, asset managers, and wealthtech companies. They are complex organizations with multiple stakeholders, high expectations, and workflows that are often manual, time-sensitive, and business-critical. This is a senior, hands-on Client Success role. You will need to understand each client’s business, build trust across their organization, stay close to the details, and bring enough product and technical fluency to explain Dispatch credibly
Dispatch is a technical product that sits inside our clients’ operating workflows, so this role is highly cross-functional. You will partner closely with Product, Engineering, Product Ops, Solutions, Support, and Sales to diagnose where clients are getting stuck, keep implementations moving, and make sure renewals and expansions have the right account context. You will start with a focused book of accounts and grow into a book of 10–20 clients representing $2–3+ million in ARR as we scale
Наши требования
7+ years in client-facing post-sale roles at B2B technology companies, including 5+ years as the primary owner of enterprise client relationships
Experience owning complex, high-value enterprise accounts, multiple stakeholders, multi-phase implementation cycles, and high expectations
Experience at an early-stage startup, ideally no later than Series B and no larger than 150 people at the time you joined
Experience with technical or operationally complex products that move, integrate, or transform data between systems, including API platforms, ETL tools, integration middleware, workflow engines, or internal tooling that syncs data across applications
Wealth management, wealthtech, asset management, or financial services experience is helpful, but not required and not enough on its own
We’re a highly experienced team with a track record of successfully building together. We’re well-versed in building for the best tech companies and asset managers
We’re a well-funded company backed by top-tier investors
We're laser-focused on customers and believe that a world-class user experience is critical for product and business success
We move fast, iterate quickly, and have a high bar for what “excellent” looks like
Мы предлагаем
Competitive salary and equity options
High-quality benefits package including 100% company-paid insurance premiums for family coverage (medical, vision, dental)
401K, HSA & FSA plans
OneMedical, HealthAdvocate, TalkSpace, and Teladoc memberships
Technology stipend
Unlimited PTO
Paid parental leave
Office space in San Francisco and New York for in-person working
Дополнительно
Implementation delivery. You run implementation projects from kickoff through launch. You chair weekly project meetings, drive accountability on the client’s side, coordinate internally across Product, Engineering, Product Ops, and Solutions, and keep momentum when projects get messy
Adoption and value realization. You drive usage against the business outcomes each client bought Dispatch to achieve. You know where every account stands, spot stalled adoption early, and act before risk turns into a renewal problem
Product and business expertise. You become a trusted advisor by deeply understanding Dispatch, each client’s business, and the workflows they are trying to improve. You can teach the platform, explain technical tradeoffs clearly, recommend the right approach, and help clients make smart decisions about how to use Dispatch
Stakeholder and account strategy. You build trust across client teams, from executive sponsors to day-to-day operators. You know who supports Dispatch, who resists it, who influences the decision, and what each person needs to move forward. You equip Account Executives with the account health, adoption, stakeholder, risk, and value context they need before renewal and expansion conversations
Operating rigor and product signal. You keep account plans honest and current: business objectives, adoption hurdles, open risks, stakeholder maps, usage signals, and next steps. You also bring patterns from your accounts to Product and Engineering with enough specificity to separate one-off asks from recurring friction and influence what gets built
Owner’s mindset. You feel personally accountable for the value and experience your clients get from Dispatch. You do the little things, the big things, and everything in between to earn trust over time
Excellent judgment. You make sound calls with incomplete information. You know when to escalate, when to push back, when to slow down, and when to keep moving
Clear communicator and operator. You write clearly, speak precisely, run tight meetings, manage projects and action items, and keep clients and internal teams aligned without creating extra noise. You can command a room with senior stakeholders and make complex topics feel clear and manageable
Client and product curiosity. You listen closely, ask strong questions, and work to understand each client’s business, workflows, and goals. You also want to know how the product works, how systems interact, and how to explain technical concepts clearly
Low-ego resourcefulness. You bring urgency and ownership to ambiguous situations, make progress when there is no documented answer, own mistakes, assume positive intent, and stay steady when things go sideways
Технологии и навыки
Dispatch
USA
ГрейдLead
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано27 авг.
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