We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds
Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals
Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama
Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread
AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity
Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands
Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them
You consider yourself exceptional — and you like winning. So do we
No one will have everything in this description. We're looking for well-rounded, smart people who move fast
Automation coverage for your squads' services
Fast-turnaround regression suites gating weekly deploys ·
Rapid detection and reporting
Quality signal in minutes, not days
Load/stress coverage for your services' latency budgets
Your committed timelines