WorkaemКарьерная платформа
  • Вакансии
  • Компании
  • Зарплаты
  • Офферы
  • Сервисы
  • Блог
  • Работодателям
Workaem

Карьерная платформа для IT-специалистов: вакансии напрямую с карьерных страниц 300+ компаний, из телеграм-каналов, с международных площадок и от работодателей напрямую. Разбор условий, детектор мёртвых вакансий, AI-инструменты для резюме. Базовые функции бесплатны.

Подпишись, присылаем лучшие вакансии недели
Или читай канал в телеграме
Соискателям
Все вакансииЗа границейУдалёнка в долларахКомпании с РУ основателямиЗарплатыОфферыВозможностиСоветыСоздать резюмеТренировка интервью
По технологиям
Вакансии PythonВакансии JavaScriptВакансии ReactВакансии JavaВакансии GoВакансии Docker
По профессиям
РазработкаДизайнQA / ТестированиеАналитикаProduct / Project ManagerМаркетинг
Работодателям
Разместить вакансиюТарифыБаза кандидатовСвязаться с нами
Кабинет
РегистрацияВойтиЛичный кабинетМои откликиСохранённыеУведомления
Компания
О проектеПредложенияКонтактыБлогКонфиденциальностьУсловия использования
© 2026 Workaem. Все права защищены.КонфиденциальностьУсловияОферта
Made by IT, for IT 💛
Technical Support Engineer - III (Cloud)
ВердиктОписаниеИнструментыКомпания
  1. Главная
  2. /
  3. Вакансии
  4. /
  5. Technical Support Engineer - III (Cloud)

CoreWeave·Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA·16 мая

Technical Support Engineer - III (Cloud)

🏢 ОфисMiddleПолная занятость
Зарплата не указана
Вилки нет, про деньги придётся договариваться с нуля.
Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Please note that this is a 24/7/365 team.

О роли

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development As a Technical Support Engineer - III (Cloud) at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind

Чем предстоит заниматься

Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave
Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA)
Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes
Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices
Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions
Contribute to refining processes, workflows, and playbooks for handling complex customer challenges
Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches
Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides
Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives
Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required

Наши требования

Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
Proven hands-on work experience with Kubernetes
Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
Experience with observability tools such as Grafana
Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions

Мы предлагаем

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act

Дополнительно

CKA Certified
Demonstrated experience with training, coaching, and creating onboarding materials
Operates in a fast-paced, global, 24/7 support team environment
Ability to collaborate across different time zones
On-site office environment, hybrid, or remote options depending on location
Flexible to travel up to 10% (~25 days/year)
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk
You love to dive into problems, test for solutions, and enjoy engaging with customers
You’re curious about AI
You’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values
Be Curious at Your Core
Act Like an Owner
Empower Employees
Deliver Best-in-Class Client Experiences
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location
The base salary range for this role is $122,000 to $163,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility)
C
CoreWeave
Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA

ГрейдMiddle
ЗанятостьПолная занятость
РегионНе Россия
ФорматОфис
ИсточникСкрыто
Опубликовано16 мая
Все вакансии компании

AI-помощник

под эту вакансию
Войди, чтобы AI оценил твоё соответствие вакансии и написал сопроводительное письмо
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).