This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data‑driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance
As Senior Manager of Global Quality Assurance, you will
Lead a global team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.)
Design, implement and continuously enhance QA programs that cover all key operational functions; and
Deliver high‑quality QA reports and track remediation initiatives to effective closure
You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast‑growing business environment
Gain an in‑depth understanding of Airwallex’s product offerings and AML / Risk‑related processes and controls across the end‑to‑end customer and transaction lifecycle
Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards
Lead a team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables
Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements
Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure
Drive and support global projects and initiatives for operations excellence, providing data‑driven analytics and insights to support informed decision‑making