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Reformation·USA·20 июля
Seasonal Customer Love Associate - (Remote - TX based)
2 833 – 3 000 $
≈ 245,3 тыс.–259,8 тыс. ₽
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Платят на 47% выше медианы грейда.
Наша компания
Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matterand winning a Best Carbon Footprintaward, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way.Our work has gotten love in Drapersand Sourcing Journal, andTIMEwrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our ownsustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this,this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.
Чем предстоит заниматься
Provide consistently magical customer service across all customer service channels
Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
Consistently meet and exceed performance goals
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Наши требования
Smart, incredibly organized, and driven towards excellence
Passionate about Reformation’s mission and products
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Strong communication skills across all customer service channels, including email, text, and chat
Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations
Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite
Мы предлагаем
At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is $17.60 - $18.65 per hour, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity
This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion
Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation
Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work
We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees
We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds
We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world
You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
We care about the causes our employees care about so we donate to community efforts on a yearly basis
We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!
Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application
Want some more?! -Sustainability, Forbes,Fast Company
We’re currently hiring for Seasonal roles with part-time availability needed in June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest
Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance
Part-Time: 8–29 hours/week, with occasional weekend shifts required
Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most
Технологии и навыки
Reformation
USA
ГрейдБез опыта
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано20 июля
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).