Experience with our IT tools and platforms of choice, including macOS, Windows 11, different Linux distros, Okta SAML, GitHub, Slack, Google G Suite, Jamf, Zoom, Jira, and Confluence
Experience in a fast-paced IT organization that prioritizes security, automation, and system reliability, working closely alongside a dedicated support/help desk function
Comfortable serving as a technical escalation point and SME — self-motivated to eliminate the root cause of repetitive tickets rather than just resolving them one at a time
The ability to thrive as a regional operator as part of a geographically diverse, fully remote team. While Mapbox deeply values team support and interaction, most forms of team communication will not be in real time
Comfortable working in spoken and written English. Knowledge of Japanese is a plus
A love for problem solving, and a commitment to frictionless risk reduction. You dig into the root causes of issues, think outside the box, and strive for "secure by default" whenever possible
Experience configuring and maintaining common small office networking products
Experience automating with scripting languages like bash. Knowledge of Node.js or Python is a plus
Familiarity with Agile frameworks to keep projects on track and delivered at velocity
What We Value
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders
We value high-performing creative individuals who dig into problems and opportunities
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply