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Elastic·United States·3 дн назад

Customer Architect

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Наша компания

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organization

О роли

We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions. We value individuals who are passionate about staying at the forefront of technology trends with a grow

Чем предстоит заниматься

Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals
Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives
Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions
Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions
Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer
As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer
Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions
Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR
Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption
The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement

Наши требования

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus
Excellent communication and presentation skills
Strong social skills, with the ability to establish relationships with customers and team members
Demonstrated problem-solving skills, with a track record of delivering innovative solutions
Ability to lead multiple projects simultaneously and meet deadlines
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Please see here for our Privacy Statement

Дополнительно

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
E
Elastic
United States

ГрейдMiddle
ЗанятостьПолная занятость
РегионСША
ФорматОфис
ИсточникСкрыто
Опубликовано3 дн назад
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