At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies
As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy
In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow
This is a remote position with opportunities for in-person collaboration at team events, offsites, and office visits
Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training
Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics
Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation
Build and present customized use-case demonstrations tailored to each customer’s industry and objectives
Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win
Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs
Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment
Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint
Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences
Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert
Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs
Travel as needed within your territory