3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated OTE (On-Target Earnings) range is $110,000 - $165,000 per year
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on