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Senior Support Engineer | Remote | US
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  5. Senior Support Engineer | Remote | US

n8n·United States·19 авг.

Senior Support Engineer | Remote | US

🏢 ОфисSeniorПолная занятость
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Наша компания

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

О роли

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders

Чем предстоит заниматься

Provide technical support to users via tickets, chat, and community forums
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance
Collaborate with the engineering team to escalate and resolve complex technical challenges
Create and maintain documentation, FAQs, and knowledge base articles
Identify common issues and work on solutions to improve product reliability and user experience
Contribute to the community by answering questions and sharing best practices

Наши требования

5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
Open to participate in an paid on-call rotation to provide after-hours support
Strong understanding of workflow automation, APIs, and integrations
Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
Good understanding of JavaScript, Node.js, and Docker
Experience with Kubernetes is a plus
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to explain technical concepts to non-technical users
Passion for helping users and improving product usability
We can sponsor visas to Germany; for any other country, you need to have existing right to work
Our company language is English
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future

Мы предлагаем

Competitive compensation 💸 – We offer fair and attractive pay
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity
Work/life balance 🏖️ – We work hard but ensure you have time to recharge
Europe: 30 days of vacation, plus public holidays wherever you are
US: 20 vacation days, 8 sick days, plus public holidays wherever you are
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage
Future planning 💰 –
Europe: We provide pension contributions according to local country norms
US: 401(k) retirement plan with a 4% employer match
Financial security 🛡️ –
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang
Country-specific details are provided in your contract
n
n8n
United States

ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматОфис
ИсточникСкрыто
Опубликовано19 авг.
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