Technical Expertise
Bachelor's degree in Computer Science, Information Technology, or a related technical field
5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment
Deep familiarity with operating systems (Linux, Unix, macOS, and Windows) and modern networking concepts
Proficient in scripting languages such as Python or Bash
Experience with cloud platforms like AWS, Azure, or Google Cloud Platform
Working knowledge of Kubernetes; particularly in troubleshooting, scaling, and deployment contexts
Strong diagnostic and debugging skills across complex distributed systems
Experience with observability/monitoring tools such as Prometheus, Grafana, Jaeger, Loki, or similar platforms
Proficiency with OpenTelemetry (OTEL), configuring and troubleshooting for distributed tracing, metrics, and logging
Experience using Terraform to deploy infrastructure preferably in combination with CI/CD tools such as Github Actions or Jenkins
Hands-on experience with Kubernetes clusters, including Helm, CNI, CSI, kubectl, and k9s
Exposure to modern data storage and retrieval systems including SQL, NoSQL, and data warehousing technologies
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Exceptional problem-solving skills and a methodical, customer-first approach to issue resolution
Clear, concise communicator able to translate complex technical topics for non-technical audiences
Calm under pressure, with the ability to multitask and prioritize in high-stakes situations
Collaborative mindset, with a track record of building strong working relationships across functions
Demonstrated leadership potential, including the ability and drive to lead a team, mentor colleagues, and autonomously manage initiatives