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Sonatype·USA·6 дн назад
Federal Customer Success Manager - DevOps
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Sonatype is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. The Federal Customer Success Manager (CSM) is the strategic post-sales advisor responsible for helping federal customers realize measurable value from their investment in Sonatype by driving adoption, retention, growth, and long-term customer advocacy. Federal agencies rely on Sonatype to secure and accelerate software delivery for mission-critical applications. As a Federal CSM, you'll work with organizations modernizing how the government builds so
О роли
As a Federal Customer Success Manager (CSM), you will manage a portfolio primarily consisting of U.S. government customers with select State, Local, and Education customers through a scaled engagement model, using customer health, product usage, and lifecycle milestones to prioritize proactive engagement. Your goal is to accelerate time-to-value, drive adoption and measurable outcomes, increase re
Чем предстоит заниматься
Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value
Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress
Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions
Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed
Bring strong product and domain credibility to guide best practices and prevent pitfalls (engaging Support and Services appropriately) while staying focused on outcomes, value realization, and forward momentum rather than becoming a reactive Q&A channel
Наши требования
You are a US civilian
4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct support of US government customers
Experience working with civilian agencies, DoD, or Intelligence Community customers
Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators
Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security)
Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations at tactical, operational, and strategic levels
Comfort operating in a fast-paced environment that requires prioritization, focus, and consistent execution across a portfolio
Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution
Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise at the right time without creating unnecessary escalation churn
Serve as a voice of the customer by capturing and sharing patterns, feedback, and friction points that improve product experience and customer outcomes
This role focuses on post-sale customer experience. Commercial discussions, pricing, and contract matters are managed by the appropriate sales and contracting teams and are outside the scope of this role
Experience working in FedRAMP, Air-Gapped, or regulated environments
Experience working with State, Local, and Education customers
Existing experience with software supply chain management
Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution, quality, and speed
Мы предлагаем
Additional Information
Дополнительно
Operate in a scaled engagement model, prioritizing actions based on telemetry, usage signals, customer intelligence, and lifecycle milestones
Use repeatable engagement approaches that deliver a consistent, high-quality customer experience across your portfolio
Document key insights, actions, and outcomes to ensure continuity, clarity, and effective internal coordination
Use GenAI as a thought partner to improve the quality, clarity, and strategic rigor of analysis, planning, and communication, while validating outputs and applying sound judgment
Follow company guidance on responsible AI usage and data handling
Customers reach value more quickly and demonstrate measurable adoption and outcomes
Engagement is proactive and structured, not dominated by reactive troubleshooting
Renewal confidence increases through evidence of value, stakeholder alignment, and early risk mitigation
Expansion opportunities are consistently identified and shared with Sales with clear customer context
Advocacy and referenceability increase through identified champions, proof points, and coordinated customer storytelling
Execution is high-quality and repeatable, enabling scale across a broader portfolio
5 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
SD Times: Best in Show Security
Fast Company Best Workplaces for Innovators 2024
The Herd Top 100 Private Software Companies 2024
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)
Технологии и навыки
Sonatype
USA
ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано6 дн назад
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