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AudioEye·USA·22 авг.
Account Director
🌍 УдалённоLeadПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations. We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
Чем предстоит заниматься
The Account Director drives growth across AudioEye's mid-tier accounts, boosting Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upselling, pipeline-building, and collaboration with Customer Success Managers. This quota-carrying role owns quarterly revenue targets via upsells and cross-sells, while ensuring account health and retention
This role will lead growth conversations and quarterly business reviews, manage an expansion pipeline, and close expansion deals, partnering with the Customer Success team to keep clients positioned for success and provide leadership with clear pipeline visibility
Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won
Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together
Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy
Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
Surface feedback and escalate blockers or trends impacting growth across the customer base
Stay current on product updates, competitive positioning, and industry trends to effectively position solutions
Наши требования
3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment
Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
Skilled at working cross-functionally and collaboratively in a team-based account model
Strong communicator with the ability to lead strategic conversations and influence decision-makers
Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
Analytical and data-driven, with the ability to spot trends and surface actionable insights
Comfortable navigating renewal conversations that include growth components
Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets
Мы предлагаем
Work with a talented but humble team
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible PTO Policy
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the .io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored
Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation
Дополнительно
Relentlessly Prioritize the Customer
Own Outcomes
Be Straightforward
Act Now & Iterate
Grit
Decide with Data
Hire and Develop A Players
Be Coachable
Organize and Plan
Expect and Embrace Change
Технологии и навыки
AudioEye
USA
ГрейдLead
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано22 авг.
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