Read and interpret remittance advice and EOBs
Review and process denied insurance claims in accordance with established standard operating procedures
Research payer requirements and analyze internal systems and databases to identify claim issues
Determine appropriate next steps for claim resolution, including appeals or requests for additional information
Maintain accurate logs, documentation, and records related to account activity
Respond to inquiries via phone and email in a professional and timely manner
Collaborate with internal teams and external partners to resolve accounts receivable issues
Train and support employees on billing processes and use of computerized billing systems
Perform other job-related duties as assigned
Familiar with LCBS billing screens
Utilize departmental SOPs, logs and lists to ensure accurate billing
Verify patient insurance coverage utilizing Phoenix
High School diploma or equivalent
3 or more years healthcare billing or accounts receivable experience
Associates degree
Current or former Labcorp employee
1 or more years specimen review
1 or more year experience in healthcare billing exceptions or explanation of benefits (EOB)
Self-starter who works well with minimal supervision
Working knowledge of LCBS billing screens and reading explanation of benefits and remittance advice to ensure accurate patient billing
Work effectively with team members and other employees
Adapt to a changing environment (changing duties, priorities, etc.)
MENU/RTPA to make necessary adjustments
RFND and issuing a refund in the EPS tool
Work under minimal supervision